Nunbell Dog Chew Ball

Delivery Policy

All orders are processed within 1 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer R80 flat rate shipping to anywhere in South Africa
Free shipping for orders over R500 In-store pickup

In Store pickup

You can skip the shipping fees with free local pickup at our Warehouse in Parow East, Cape Town. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8am – 4pm on weekdays (3pm Fridays). Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping at this stage

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@instawags.co.za with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to PO Boxes at this stage.

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus
the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@instawags.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@instawags.co.za